|
Please indicate your
level of satisfaction and the degree to which the service is
important to you.
|
|
Satisfaction
|
Importance
|
| Overall
Quality of Service |
|
|
| Responsiveness
to Your Needs |
|
|
| Timeliness of
Service Provided |
|
|
| Courtesy of
Staff |
|
|
| Knowledge of
Your Business/Trucking |
|
|
| Taking an
Active Interest in Your Business |
|
|
| Competence/Technical
Ability |
|
|
| Accessible/Available |
|
|
| Frequency of
Contact (phone, mail) |
|
|
| Frequency of
Personal Visits |
|
|
| Promptness
Returning Phone Calls |
|
|
| Following Up
on Requests |
|
|
| Meeting
Deadlines |
|
|
| Turn Around on
Quotes |
|
|
| Coverage
Recommendations and Solutions |
|
|
| Billing and
Statements |
|
|
| Breadth of
Product Line |
|
|
| Different
Types of Insurance Coverage |
|
|
| Marketing
Support and Materials |
|
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